Delivery Policy

All event tickets are sent via email. This usually appears in your inbox, but please also check your clutter / junk folder.

Most physical products are sent via Royal Mail. Gift vouchers are sent via 1st class signed for mail. Please allow 5 working days for delivery. Signature Cards are sent via 1st class standard post. Please allow 5 working days for delivery.

UK delivery of gift vouchers and Signature Cards is free. A fee applies for the postage of Wynyard Hall books.

Cancellation / Refunds / Returns

All event tickets are non-refundable and cannot be exchanged for an alternative event. Refunds can only be offered if the event is cancelled or postponed by Wynyard Hall, as agreed in the terms and conditions upon purchase.

If your order isn’t eligible for either of the above, we advise passing on your ticket to a friend or family member.

Gift vouchers and Signature Cards are also non-refundable. Please refer to the terms and conditions printed on the bottom of your gift voucher for more details.

Door staff reserve the right to refuse entry to any event for health and safety or any other sound reason (such as being intoxicated or under the influence of drugs or alcohol).

Privacy Policy

The information we collect and how we use it.

In order to purchase products or services from us, we may need to know your name, postal address and email address. We gather this information in order to post / email your product or ticket and to be able to contact you about your purchase or reservation.

There is a check box to opt-in if you wish to receive our email newsletters.

From time to time, we may wish to provide you with information and offers for our products and services. If you do not wish to receive this information, please email marketing.assistant@wynyardhall.co.uk or click on the unsubscribe link at the bottom of our emails.

Aside from the matters laid out above, your personal data will not be disclosed to any third party without your consent.

Our use of cookies and information gathering

Wynyard Hall employ information gathering technologies for the purposes of collecting information and statistics about the users of this site, but such information will not be used to identify any individual. The purpose of gathering such information is to assist us to analyse the use of the website and revise it for the benefit of our customers by making your visit to the site more efficient, and to improve and increase the content found to be most popular.

We also employ cookies on this site. Cookies are small text files used on the internet for a variety of purposes. We use cookies to make your use of the website more efficient, for example by saving you the trouble of re-entering information. Although the cookie may provide an automated identification of your computer to our workstation, no personal data is stored in the cookie.

You may adjust your computer’s settings to block cookies, or to accept them only on confirmation from you. Some browsers can be adjusted to accept cookies only from certain websites. Because of the wide variety of browsers and operating systems used by our customers, we are unable to provide detailed instructions for this. However, your browser should contain details within its “help” facility.

Sale of business

If Wynyard Hall is integrated into any other company or organisation, your details may be disclosed to our advisers and any prospective operators and their advisers, and will be passed on to the new operators of Wynyard Hall.

Updating your details

If any of the information that you have provided to Wynyard Hall changes, for example, if you change your email address, please let us know the correct details by sending an email to marketing.assistant@wynyardhall.co.uk

Your consent

By submitting your information you are consenting to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and we may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the internet’s infrastructure, the information you provide may be temporarily transferred to and stored in countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy, whilst in transmission.

 

Legal Name

Wynyard Hall Ltd
Wynyard Hall
Tees Valley
TS22 5NF

Company Number: 05300499
VAT Number: 917788569